COMPLIANCE

COMPLIANCE AND PROFESSIONAL STANDARDS

Apollo Property Sourcing Ltd is committed to operating professionally, transparently and in accordance with the regulations applying to property sourcing, lettings and property management in Wales.

 

ANTI-MONEY LAUNDERING

Apollo Property Sourcing Ltd is registered with HMRC for anti-money laundering supervision. We carry out appropriate due-diligence checks and require identification and supporting documentation from our clients where necessary.

 

PROFESSIONAL INDEMNITY INSURANCE

We hold professional indemnity insurance, helping to protect our clients in connection with the professional services and advice provided by Apollo.

 

CLIENT MONEY PROTECTION

Apollo holds Client Money Protection with MINT, providing an additional safeguard for client money should any be handled by us in connection with our letting and property management services.

 

RENT SMART WALES

Apollo Property Sourcing Ltd is a licensed letting and property management agent with Rent Smart Wales. Our letting and management activities are carried out in accordance with the requirements applying to licensed agents operating in Wales.

 

TENANCY DEPOSIT PROTECTION

Apollo is a member of the Tenancy Deposit Scheme (TDS). Applicable tenancy deposits are protected through TDS in accordance with deposit-protection requirements.

 

COMPLAINTS PROCEDURE

We are committed to resolving concerns fairly, professionally and transparently. Our complaints procedure explains how complaints can be submitted, investigated and escalated. Our full complaints procedure is available to view here.

 

DATA PROTECTION

We take the privacy of our clients, landlords, tenants and applicants seriously. Apollo is registered with the Information Commissioner’s Office under registration number ZA524747. Further information about how we collect, use and store personal information is available in our Privacy Policy.

 

PROPERTY REDRESS SCHEME

Apollo Property Sourcing Ltd is a member of the Property Redress Scheme under registration number PRS016336. This provides consumers with access to an independent redress service where a complaint cannot be resolved through our internal complaints procedure.

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EQUALITY AND DIVERSITY

We are committed to promoting equality, diversity and inclusion throughout our business. We treat all clients, landlords, contract-holders, applicants and contractors fairly and with respect, and do not tolerate unlawful discrimination on the basis of any protected characteristic.